Effective Date: May 29, 2025
This Messaging Privacy Policy explains how Chesnut Property Solutions, a brand owned and operated by BNA1 LLC (“we,” “our,” or “us”), collects, uses, and protects your information in connection with our text message marketing program (the “Messaging Service”). We use a third-party provider, Launch Control, to deliver and manage this Messaging Service. Launch Control acts as our service provider and data processor of your information.
1. Information We Collect: We may collect the following types of information in connection with your use of the Messaging Service:
• Contact Information: Such as your phone number and email address that you provide when opting in.
• Message Content: Including your messaging history and any data shared in messages.
• Device Data: We may collect data using cookies or similar technologies (e.g., to send personalized messages like shopping cart reminders).
• Engagement Data: If you enter a contest, promotion, or complete a survey, we may collect related information.
• Customer Support Inquiries: Information you provide when contacting us for assistance or questions related to the Messaging Service.
2. How We Use Your Information We use the information we collect to:
• Operate, support, and improve the Messaging Service.
• Analyze engagement and optimize delivery.
• Personalize your messaging experience.
• Respond to customer service requests.
• Fulfill legal and regulatory obligations.
3. Sharing of Information: We do not sell or share your mobile information or consent data with third parties for marketing or promotional purposes.
We may share your information in the following situations:
• Service Providers: We may share information with third parties (e.g., Launch Control) to help deliver and manage the Messaging Service.
• Legal Requirements: When required by law, regulation, legal process, or government request.
• Protection of Rights: To protect our rights, users, property, or safety, and to enforce agreements or resolve disputes.
• Aggregate or De-Identified Data: We may share non-identifiable, aggregated information with third parties (e.g., advertisers or analytics providers).
4. Protection of Information: We implement appropriate physical, technical, and administrative safeguards to protect your personal data. While we take these precautions seriously, no online transmission is 100% secure. We cannot guarantee absolute security, and you use the Messaging Service at your own risk.
5. Retention of Information We retain your information:
• As long as you are subscribed to the Messaging Service.
• As needed to comply with legal obligations.
• To protect our legal rights and enforce our agreements.
6. Your Choices:
• Opt-Out: You may opt out of receiving marketing text messages from us at any time by replying to a message with any of the following commands: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
• No Purchase Required: Opting in to receive messages is not a condition of purchasing any product or service.
7. No Sale of Data or Behavioral Advertising: If you sign up for our Messaging Service:
• We do not sell your personal information (including your phone number or consent data).
• We do not share this information for cross-context behavioral advertising or targeted advertising.
8. Contact Us: For any questions, concerns, or requests regarding this Messaging Privacy Policy, Please contact:
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